Payment Frustrations

I am extremely frustrated with how this matter has been handled. My account was handed over due to payments falling behind while I was unemployed. When I contacted the attorneys, they couldn’t find any of my details. I then reached out to Vodacom for assistance, but I’ve received no proper help either.

I have been making payments, yet I still have no idea how much I owe because I no longer have the number linked to the account. For the past six months, I haven’t received a single invoice or statement reflecting my payments. Every time I call for help, I’m kept on hold for several minutes—wasting my airtime since I’m now using a Capitec SIM card—only to be told they can’t give me any information about my account or the balance I’m supposed to pay.

This situation is completely unacceptable and deeply frustrating. All I want is clarity regarding my account, the amount outstanding, and proper proof of the payments I’ve made.