Payment for NOTHING!

<p>On 19 Dec 2016 I upgraded my phone online on the Vodacom webpage. This is so convenient and I have done it with my previous upgrade, so did not expect any problems.</p> <p>By end of December I still have not received my new phone, but thought it might be due to holidays etc. (Very nice from my side)</p> <p>By 4 Jan 2017 I though it is time to follow up.</p> <p>Wow!! What a surprise! My upgrade has been cancelled!! Without letting me know and without a reason.</p> <p>The agent at Vodacom was very helpful and said the upgrade will be reversed and I should get a call within the next 2-7 working days..... Still waiting for that call!!</p> <p>Luckily he did give me a reference, or so I thought</p> <p> </p> <p>I called again on 18 Jan 2017, trying to get the agent to use the reference.... she said I'm at the wrong department...</p> <p> </p> <p>I called Upgrades, Accounts, Online Department, Direct Department.... </p> <p> </p> <p>So, this morning when I checked my bank statement I was billed yesterday 25-01-2017 for the "UPGRADE"!!</p> <p> </p> <p>Very upset I called AGAIN! Explaining the long story AGAIN! After shouting (at the wrong person) she got the message that I am pretty upset she gave me an email address to where I could log my complaint, as the only person who has access in reversing online upgrades will only be in on Monday.</p> <p> </p> <p>So, with a bit of hope, I wrote an email... Just to get the message that the message could not be delivered!</p> <p> </p> <p>Well, so now you can understand why I am posting this.....!</p>