Payment For Account

Item: Vodacom
Rating: 1

I made a payment for my cellphone account and contacted vodacom in which i was told that my account would be unlock and yet this has not yet happened and it has almost been a week and now my debit order goes off and they have now take R3600 from me and my account is still soft locked I find this very unsatifying and i demand compensation and vodacom to resolve this issue immediately as this is very unacceptable by apparently south africas best cell phone provider

Helpful (0)

Replies (3)

Vodacom's replyOfficial

30 Jan 2018, 07:40

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply30 Jan 2018, 07:40

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's updateReviewer Update

30 Jan 2018, 14:38

I find this ridiculous as it is now almost 3 and I have not been contacted by you and the message sent is a very generic response. I find that you do not care about your customer's and all you care about is profit

's update30 Jan 2018, 14:38

Reviewer Update

's updateReviewer Update

31 Jan 2018, 09:22

Wow no response after 19 hours and yet still have yet to be contacted

's update31 Jan 2018, 09:22

Reviewer Update

Wow no response after 19 hours and yet still have yet to be contacted