Payment errors that still not sorted over a month now

Good day I have been experiencing terrible service trying to contact vodacom accounts department regarding my payment issue for this past month payment has been made into the wrong account instead of mines ben trying to call vodacom to rectify and transfer the money into my profile but very time I phone they hAve been messing me around and not sorting it out my profile in now into prelegal with no help and is going to give me issues