SH
Stef H
1 reviews | Active since Aug 2022
23 Jan 2026, 15:31
Payment Deducted, Marked “Resolved”, Yet Debt Collectors Still Harassing Me
I am writing to raise a critical issue that has persisted for the past TWO months. Despite deductions from my account, I am being informed that the payment is not reflecting, and there are claims of a reversal. However, the reversed funds have not returned to my account. This unresolved situation is causing immense frustration and will negatively affect my credit score. I need this matter resolved immediately. Please investigate thoroughly and provide a clear explanation of what has occurred and how you will rectify it.
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Stef H's updateReviewer Update
23 Jan 2026, 15:33I had a very poor interaction with a Vodacom support agent. The agent was rude, dismissive, and unable to offer any resolution options beyond repeating steps that have already failed.
When I asked for the correct complaints channel, I was given an incorrect email address, which prevented me from escalating the issue properly.
This level of service is unacceptable and shows a lack of professionalism and accountability.
SH
Stef H's update23 Jan 2026, 15:33
Reviewer Update
I had a very poor interaction with a Vodacom support agent. The agent was rude, dismissive, and unable to offer any resolution options beyond repeating steps that have already failed.
When I asked for the correct complaints channel, I was given an incorrect email address, which prevented me from escalating the issue properly.
This level of service is unacceptable and shows a lack of professionalism and accountability.