Payment confirmation

Subject: Payment confirmation:

Good Day

For the longest time I have been with the company, I am honestly regretting this decision. I have been debited after I had made payment because my line was closed a consultant advised that I should have made payment 4 days before my debit date, MY LINE WAS CLOSED!!!

I am not being told of the TAT of 7 to 14 working days, whilst you can see that I have been double debited. Urgently reimburse my funds straight into my personal account.

I registered a claim, and my phone had to be replaced last year and to this date I have not received a handset, I went to the store and I waited for such a long time for them to obtain my damaged handset, there after they had no stock of the phone I wanted yet I was advised to get my handset before a specific date or I would net receive one. Through this whole claims experience no one even thought as to what I was going through. They expected to pay a hefty excess amount which was not even lowered through my experience, to this day I have not received my phone, they keep calling my sister whist I have advised them to contact me, I thought insurance was a ensure that I get peace of mind but to this day, I had to BUY a new handset as Vodacom was not assisting me at all.

I honestly wish I could cancel my policy right now, as the service I have been getting has been a nightmare.

Regards