NS
Ntokozo S
1 reviews | Active since Mar 2021
02 Feb 2023, 20:47
PAYMENT COLLECTION FEE
I lost my card I blocked everything I couldn't pay Vodacom on time on the 1st of February 2023 I tried to pay online but it said the details that I'm using are already registered then I sent an email regarding this and I couldn't pay on time,today I saw an outstanding amount on my Vodacom app I sent them they've already added the collection fee and I paid with my Capitec app earlier today
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Replies (3)
Vodacom's replyOfficial
03 Feb 2023, 08:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2023, 08:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NS
Ntokozo S's updateReviewer Update
06 Feb 2023, 21:30I still haven't heard from any Vodacom assistant the only thing I received was a message stating I owe Vodacom and I paid I even have proof of payment I will email it to you
NS
Ntokozo S's update06 Feb 2023, 21:30
Reviewer Update
I still haven't heard from any Vodacom assistant the only thing I received was a message stating I owe Vodacom and I paid I even have proof of payment I will email it to you
Vodacom's replyOfficial
07 Feb 2023, 13:11 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2023, 13:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,