PAYMENT ARRANGEMENT MADE BUT YET LINE IS BLOCKED

Our vodacom lines were blocked due to no payment, debit order was returned for a second time in the past month and a half.This was due to more then one issue and not directly our fault, but whats right is right and money is owed to Vodacom which I understand. I called in on *** to make an arragement and changed the debit order details so that the money be debited in full from my account on the 28th of October 2015 (4 working days from today)After all was said and done I asked for Vodacom to please unblock the lines especially because of my wife that is with my baby girl and if something has to happen she has no way of contacting me not with sms nor a call due to it being blocked and in this day and age could be the difference between LIFE AND DEATH. This is unproffesional on Vodacom side, I have changed the debit order details so that the returned debit order does not happen again and confirmed that the outstanding balance as well as current can all be debited from my account on the 28th of October 2015 as already stated above. ALSO BARE IN MIND MY WIFE HAS BEEN A CLIENT OF VODACOM FOR 6 YEARS AND WORKED FOR VODACOM MIMOSA MALL FOR 4 YEARS AND THIS IS HOW VODACOM REPAYS HER!!!