Payment arrangement made - And still Service Suspended.

I cant rate no Stars. I am beyond fed up with Vodacom. There accounts are messed up. They give you the wrong balance information. A request for a payment arrangement was made and Vodacom still suspends the line. I am beyond disgusted. We have been paying the account from what the consultant tells you to pay, to shortly after to be told its still in arrears. Then we make a payment arrangement. And still they terminate service.