Payment Arrangement Cancelled with no notifaction

I have made payment arrangement with Vodacom agent, 17 March 2015 (08:00 -09:00am) ***. We agreed to the payment arrange at this point.<br> I have kept to my word and paid Vodacom over & above what I have arranged & 30/03/2015 settled the account to date. <br> I have been informed, 28th March '15 - to confirm payment receipt: <br> 1. that my current sim card has been deleted from their systems due to no payment <br> 2. payment arrange was invalid , after the fact. <br> 3. purchase a new sim card <br> 4. process sim swap <br> 5. I am liable for re-connection fee.<br> 6. Debit order for collection of the total amount has been submitted (after I have arranged cash payment) <br> <br> Vodacom please advise: <br> 1. why was I not informed prior or within the payment arrange that the payment arrangement is invalid!!! <br> 2. why was I not informed about the deletion of my sim card from your system & that I will be liable for a reconnection fee. <br> 3. A debit order has been re-instated on my account without my permission!!!!<br> <br> VODACOM Strive on customer care but when asked for this information stated as above - Agents could only reply :\ ma'em pay your account in full & go to a Vodacom shop for reconnection"<br> """