Payment and Fiber line problems

I have been with Vodacom for 17 years and not missed one payment.

Due to Covid i was retrenched but i was still able to make a small amount of money weekly to pay my account but in small payment through out the month.

Vodacom Cut my all my cell phone lines and fiber line even thought it was not even the end of the month for the payment, i needed my cell to make calls to make the small amount of money to pay them yet when i called they didnt care and told me to pay up now or my line will stay down.

i managed to pay up the account as requested with in a day and got my cellphones working, but now my fiber line is still down and after speaking to 3 people (Biance, Anne and Faith for more that 2 hours each) my line is still down and not working.

In all my time with Vodacom this is the worst service i have ever experience and once all my contact have run there course i will change to another Serivce provider unless you sort out my problems.

Kind Regard