ZM
Zeanie M
1 reviews | Active since Feb 2018
19 Feb 2018, 20:05
Payment allocation & Debit order
Vodacom unable to action payment reallocation and debit order. 24 Jan 2018 - Request & proof of payment sent to Vodacom ********** to allocate payment made incorrectly from my account to my husband's account - NOT DONE. 12 Feb 2018 - 2nd request for payment reallocation emailed to allocate payment - NOT DONE. 12 Feb 2018 - Signed authorization provided granting me permission to deal with husband's account / billing queries - UNSURE WHETHER ACTIONED BY VODACOM. 15 Feb 2018 - 3rd request for payment reallocation emailed to Lerato ********** - NOT DONE. 19 Feb 2018 - My husband's account suspended due to Vodacom's inability to allocate payment to his account and change banking details from ABSA to FNB.
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Replies (2)
Vodacom's replyOfficial
20 Feb 2018, 06:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Feb 2018, 06:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Feb 2018, 11:13Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,
Vodacom's reply27 Feb 2018, 11:13
Official
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,