Payment

I called customer care on the 30th to arrnge for a debit order because of the lockdown i won't be able to make a direct payment as i usually do the lady i was speaking with made an arrangement without even confirming the banking details or asking me to verify them she just asked if they still the same and they stil same but she should have confirm the last 4 or ask me to do so until today the debit hasn't went through then i don't know whether the D/O arrangement was captured and i won't be held liable for someone who failed to do her Job