BL
Bianca L

1 reviews | Active since May 2019

08 Oct 2021, 10:57

Payment

I am really getting fed up with vodacom, firstly i have had to send 2 phones in for repairs in the last month (phones that arnt even a year old) and now ive been trying to resolve a fact that my account sais i am in arrears, which i am not!!!!!!!!!!!!!!!!!!!!!! I have called them twice, sent through the proof of payment, now i get an sms to say my query is closed, no reason provided and my account still sais im in arrears. Vodacom you really need to catch a wake up, else you are going to lose clients

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Replies (1)
Vodacom
Vodacom's reply08 Oct 2021, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team