nM
nozipho M
1 reviews | Active since Nov 2020
17 Nov 2020, 15:21
paymemt bill
I wrote a complain about my bill and money that they deduct on my account I still haven't receive any respond .m getting tired off them because since from july I tried to fix this problem with them I call on a call centre more than ten times they told me they will fix it till now nothing change.I even got difference references numbers they gave me.I went to workshop branch where I bought phones they said I must call this bad service call centre
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Replies (2)
Vodacom's replyOfficial
17 Nov 2020, 17:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2020, 17:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Nov 2020, 09:30 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the necessary credits were done. Kindly refer to your statement for December 2020. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2020, 09:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the necessary credits were done. Kindly refer to your statement for December 2020. Regards Consumer Website Team
Best regards,