MH
Melissa H

1 reviews | Active since Jun 2016

05 Apr 2023, 20:26

PayJoy

Went and tried this PayJoy nonsense, I was actually excited because I needed a phone urgently because my job requires me to have a phone. Got there at cape quarter the vodacom store, the gentleman assisted me and already he was having issues with this PayJoy people because their system is ****. I sat there for 2 hours until those idiots assisted us. I paid the deposit of 1100 and he asked will I be paying monthly or weekly. I said MONTHLY. At no point was I advised that I need to make a payment in 7 days. I went to the store and told him what he did. I just said " did I not mention that" I mean duh! If I knew that I would not have taken the damn phone because I am not able to make another payment. He just said that he will contact them and then whatsapp me. Till now I am waiting and now the phone has been blocked. Honestly, vodacom to catch on such ******* is really appalling. Vodacom needs to cancel whatever the hell they doing with this ****ty company and as for the guy who helped me. I worked for Vodacom and that is not what you do to customers, I mean I was not even taken through no terms and conditions as well. I WOULD NOT ADVISE ANYONE TO SIGN UP FOR THIS PAYJOY *******. There is no after sale support at all. There are a lot of complaints of how the phones get blocked even after payment has been made.

0
Replies (2)
Vodacom
Vodacom's reply06 Apr 2023, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MH
Melissa H's update17 Apr 2023, 08:38
Reviewer Update
Guys, how many complaints do I have to log to be assisted? Please contact me on ***
I do not have a phone due to these people who blocked the phone.