SD
Sheron D

1 reviews | Active since Feb 2022

31 Jan 2023, 05:42

Paying what I didn't sign up for

I'm being ****med by vodacom and I would like to cancel my contract on black Friday I app**** for 100 gig + 100 night owl for R199 instead of debiting R199. Vodacom is changing me R401, they added the insurance which I didn't agree on when I call I don't get any help. Is better you fix your problems or cancel my contract and the package is top up sell phone no is ***. I was also not advised about the connection fees. December you debited I thought this month I will pay what I agreed upon but the prices increased

0
Replies (1)
Vodacom
Vodacom's reply31 Jan 2023, 08:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team