CM
Cleo M

1 reviews | Active since Oct 2015

30 Oct 2015, 15:23

Paying Vodacom for months without simcards/devices

I have been to vodacom shop at the Victoria Centre in Pietermaritzburg in August 2015 to reinstate my 7 contracts. I was given some documents to fill in and had to pay to re-instate my lines. I was told that it would take 7 working days for my lines to be activated again, i had 2x Red Vip contracts, and 5 other contracts.<br> After the 7 day period i went in to Vodacom to fetch my simcards and devices for the 7 lines, only to find out that they had changed my contracts without permission or notification. They manager said that she will contact headoffice and get back to me. I called the next day, and was told the manager is not in, and everyday after that for a week. I then went back to the Vodacom shop to speak to the manager, apparently she was busy in a meeting, so i left. The next day and 3 days after that they had an excuse everytime i went in to speak to the manager.<br> From August 2105 they have been debiting my account, yet i dont have any simcards for the 7 lines, i dont have devices for the 7 lines, it is totally ridiculous to take money from a persons account yet providing no service!<br> I have had to engage an attorney to sort this issue out with vodacom.<br> Vodacom is USELESS!

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Replies (1)
Vodacom
Vodacom's reply30 Oct 2015, 19:12
Official
Hello Cleo Moodley,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Mrs K
Consumer Website Team