PAYING THE PRICE OF *****!!!

Such disgusting service from Vodacom: In December 2015 Vodacom debited my account for a contract upgrade that i did not agree to! After contacting the call center on numerous occasions, to no avail either because my call was cut or because i cannot stay on hold for 9 million hours, i decided to go directly to a Vodacom store and explain what had happened, i was advised that someone had taken the liberty of upgrading a phone contract using my details, a case of ***** was opened and i was instructed to forward an affidavit and a copy of my ID which was done immediately. What a lovely surprise to see that this month Vodacom has debited me TWICE for the same contract that i never opened. To date i have not received any feedback from Vodacom apart from the sms from my bank telling me that ive been ****** from not once, but twice.