Paying Premium rates for no signal and no action for almost a year

During July-October 2018 the signal at my home began to deteriorate and I registered a complaint/enquiry. What has emerged since then is a rather bizarre practice by vodacom of sending SMS's. My phone is flooded with SMS' escalating this and opening that but no one does anything. They just seem to send ˜SMS' then close the "ticket". No one ever calls or asks of the problem has been solved but the do ask if my experience was "awesome". Since October I have been re-opeing tickets and witnessing the repeat flood of SMS's and ticket closures. Does Vodacom violate it's obligations towards a consumer and it's license by simply playing this game.

Eventually a technician visited and confirmed the missing signal...I have mostly Edge connectivity and have to walk outside into a carport to make a call. Any data flow is a rarity.

Despite this near complete lack if signal I still pay R1700 per month for a Red Premium package.

Vodacom have suggested that the problem could take another six months to remedy which means I'm left with no data or service for around 9-12 months! In this regard I requested to be placed on a pay as you go package and receive a refund for the seven months plus they have not supp**** me with a signal. Then resume the premium contract when they have a service for me to use.

However all I receive is promises when I call their agents and nothing is done. In the meantime the SMS's keep coming....

Here's a small sample of their SMS flood... Dear Vodacom Customer. A service ticket with reference number A2-FADC-3LB4GF has been logged to a support team for investigation. Thank you Vodacom. Dear Vodacom Customer. Your service ticket with reference number A2-FADC-3LB4GF has been assigned to a support specialist for assistance. Thank you Vodacom Dear Vodacom Customer. A service ticket with reference number A2-FADC-3LB4GF has been logged to a support team for investigation. Thank you Vodacom. Dear Vodacom Customer. Your service ticket with reference number A2-FADC-3LB4GF has been assigned to a support specialist for assistance. Thank you Vodacom Dear Vodacom Customer. A service ticket with reference number A2-FADC-3LB4GF has been logged to a support team for investigation. Thank you Vodacom. Dear Vodacom Customer. Your service ticket with reference number A2-B48J-X5DUZ has been closed. Thank you Vodacom. Dear Vodacom Customer. Your service ticket with reference number A2-B48J-X5DUZ has been closed. Thank you Vodacom. Dear Vodacom Customer. A service ticket with reference number A2-FADC-3LB4GF has been logged to a support team for investigation. Thank you Vodacom. Dear Vodacom Customer. A service ticket with reference number A2-FADC-3LB4GF has been logged to a support team for investigation. Thank you Vodacom. Dear Vodacom Customer. Your service ticket with reference number A2-FADC-3LB4GF has been assigned to a support specialist for assistance. Thank you Vodacom Dear Vodacom Customer. A service ticket with reference number A2-FADC-3LB4GF has been logged to a support team for investigation. Thank you Vodacom.