1 reviews | Active since Jul 2016
Paying premium for a phone that I have not even opened
I have done an upgrade ONLINE on 4 June 2018 on my existing contract with Vodacom to the Samsung A8 Orchid Gray. When I received the parcel today 5 June from RAM I got a Tax invoice R1157.30 Invoice nr: K ********** with the parcel that I am being billed for on 2 July 2018 with my existing premium of R472. Which is total R1630. I am very irritable that I am being billed and not even the Vodacom contact Centre can Advise me for what this R1157.30 is on the new phone.. I have been a customer of Vodacom for a few years now and This is by far the worst experience I have had when it came to upgrading my phone.. Never have I paid double premium when I upgraded in-store. The T&C's states the migration will only happen on the first day of the next calender month and then I will move over to the new Contract. I WILL NOT PAY for something I have not used.. I would appreciate it that my contract debit order be rectified ASAP.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
