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j-de-wet j-de-wet

1 reviews | Active since Jul 2016

05 Jun 2018, 10:31

Paying premium for a phone that I have not even opened

I have done an upgrade ONLINE on 4 June 2018 on my existing contract with Vodacom to the Samsung A8 Orchid Gray. When I received the parcel today 5 June from RAM I got a Tax invoice R1157.30 Invoice nr: K ********** with the parcel that I am being billed for on 2 July 2018 with my existing premium of R472. Which is total R1630. I am very irritable that I am being billed and not even the Vodacom contact Centre can Advise me for what this R1157.30 is on the new phone.. I have been a customer of Vodacom for a few years now and This is by far the worst experience I have had when it came to upgrading my phone.. Never have I paid double premium when I upgraded in-store. The T&C's states the migration will only happen on the first day of the next calender month and then I will move over to the new Contract. I WILL NOT PAY for something I have not used.. I would appreciate it that my contract debit order be rectified ASAP.

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Replies (1)
Vodacom
Vodacom's reply05 Jun 2018, 10:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team