JT
Johan T

1 reviews | Active since Oct 2012

30 Sept 2018, 20:50

Paying more than what was agreed

I don't know if this is my unlucky year with Vodacom or what but it seems like you can not get my debit order right and it is affecting me financially. With my last upgrade you guys deducted too much from me and after complaining on HelloPeter you helped and figured out it was a systems issue on your side. After receiving the call to advise it was a mistake on your side it was confirmed what my debit orders will be going forward but I was proven wrong again as for the last couple of months my debitorders was more than what was agreed. Vodacom I am at a loss for words as to what I should do .

0
Replies (2)
Vodacom
Vodacom's reply01 Oct 2018, 06:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

JT
Johan T's update10 Oct 2018, 12:31
Reviewer Update
I was contacted and I pointed out the problem where invoices got forwarded to me. Calls needed to be listened to, to give me feedback.. I was promised a call back to advise what the amounts were that was discussed.......... I am still waiting for you to call and I am really annoyed with the type of service I am receiving. All I can say is SWAK