1 reviews | Active since May 2017

02 May 2017, 08:05

Paying more on a Fixed Contract

<p>Bought a new phone and I desided on the Promo Special back in December 2016 LG V20+LG 360Cam for R580pm that includes a R199 uchoose plan</p> <p>I signed the form and it clerk told me that my monthly payment will be R580pm...</p> <p>Now just got a mail/sms from my bank saying that i payed R768.49 and the invoice system on Vodacom is so unrealiable that it says my next payment is going to be again R768.49</p> <p>Why am i paying so much more if the product is R580pm</p> <p>This is unacceptable </p> <p>The 1st month i was debited with +-R1200... WHY???</p> <p>Im so close to walk into a Vodacom shop give my phone back to them and request for an immediate Cancelation if this issue is not going to get resolved</p> <p>Very Disappointing!!!!</p>

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Replies (3)
Vodacom
Vodacom's reply02 May 2017, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 May 2017, 09:15
Official

Dear Charl,

As discussed your query is resolved.

Regards,

Cassandra

's update04 May 2017, 09:26
Reviewer Update

Hi Cassandra!!!

Thank you so much for helping getting this issue Resolved!!!

Excelent service!!!

Kind Regards

Charl