Paying is no joy

To whom it may concern

I have an existing account for wifi with vodacom which I pay via debit order, I then recently took out a payjoy account which I pay via physical cash at the nearest branch, however I constantly seem to be having problems with my pay joy account as the consultant Pinky always makes mistakes. I don't feel that she is competent enough to be completing this task as she is ALWAYS messing up.

I'm now left in a situation which I have to go and fix, which means that I have to take time out of my day to sort out this matter when it's clearly not my fault. I tried contacting the call center but they seem to not be in the capability to do so, even when I ask simple questions. I can't keep on having this problem time and time again.

If I happened to stop payment on my pay joy account or my wifi account it gets cancelled, but nobody is assisting me when they make the mistakes.