CM
Chris M
1 reviews | Active since Feb 2019
14 Aug 2020, 17:41
Paying internet fees for nothing
My fibre line for internet is down daily. What more must I do for it to be fixed
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Aug 2020, 11:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Aug 2020, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CM
Chris M's updateReviewer Update
17 Aug 2020, 09:19Tech persons Austin and Rob came out. Austin changed the modem and the problem persisted. Rob came out the next day and tested the line and committed he and Michelle would monitor the line. The problem persists and there is no word from Rob or Michelle. I am now using cell c data to work from home and my airtime to keep calling a help desk that cannot help.
CM
Chris M's update17 Aug 2020, 09:19
Reviewer Update
Tech persons Austin and Rob came out. Austin changed the modem and the problem persisted. Rob came out the next day and tested the line and committed he and Michelle would monitor the line. The problem persists and there is no word from Rob or Michelle. I am now using cell c data to work from home and my airtime to keep calling a help desk that cannot help.