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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2021, 09:42
PAYING FOR ZERO SERVICE WITH VODACOM
Logged a call almost 3 weeks ago regarding the signal in Parktown North and parkhurst. Reference *** has not been attended to and the call was closed. No feedback in nearly 2 weeks and no resolution
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Mar 2021, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Mar 2021, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anonymous's updateReviewer Update
24 Mar 2021, 12:44This is not acceptable. It's been almost a month already. How long does your 3rd party need to review this problem and in the meantime we keep paying you when unable to make use our phones for the better part of every day. I am yet to receive a phone call from an agent. This is not the first time you guys have received complaints about the area and nothing is done about it.
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Anonymous's update24 Mar 2021, 12:44
Reviewer Update
This is not acceptable. It's been almost a month already. How long does your 3rd party need to review this problem and in the meantime we keep paying you when unable to make use our phones for the better part of every day. I am yet to receive a phone call from an agent. This is not the first time you guys have received complaints about the area and nothing is done about it.
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Anonymous's updateReviewer Update
06 Apr 2021, 10:57I am still waiting for this to be resolved! Its been well over a month now. Vodacom tried to contact me again on my mobile this morning however there is NO SIGNAL so could not hear anyone on the call. Please fix the problem and i can answer my calls
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Anonymous's update06 Apr 2021, 10:57
Reviewer Update
I am still waiting for this to be resolved! Its been well over a month now. Vodacom tried to contact me again on my mobile this morning however there is NO SIGNAL so could not hear anyone on the call. Please fix the problem and i can answer my calls