Paying for WiFi I Can’t Use – No Connection Since 20 April

My WiFi service has been disconnected since 20 April, and despite numerous attempts to get assistance, I have yet to receive any meaningful support. Instead, I’ve been given a series of inconsistent explanations — from migration issues, to my router not appearing on the system, to configuration problems. I’ve even been told that I shouldn’t follow up daily and should simply wait.

This situation has caused major inconvenience, as I’ve had to purchase mobile data every day just to continue working, even though my account is fully paid up. To make matters worse, cancelling the service is not a viable option due to penalties of around 2000.

I’m extremely frustrated with the lack of resolution and accountability, and it does not seem as though vodacom is able to fix this!