Paying for what I don't get

<p>I am currently paying for my contract for something I don't get.</p> <p>I have spoken to Refiloe on the 1st June 2017 in order to try and understand the how are they billing me, till today I have not received any feedback.</p> <p>I have also requested for the voice recordings in order to verify the figures on my account to see if they are in line with my agreement and I didn't get any joy because I was told that I am not allowed to have them.</p> <p>Currently, the only thing vodacom is perfect on is to debit my account at month end for service not rendered</p>