Paying for Vodacoms errors

In May 2019 I was contacted for additional data to my current package. With the understanding that my current package will stay in place and this is only additional. I specifically made sure of that.

I now saw on my balances that I dont have voice minutes left which seem impossible. When I phone 111 I was informed me that I was migrated to n defferent package with a lot less minutes than what I require. When I ask yhus need to be corrected they informed me they cannot assist and even if this is done only 1 August 2019. They also need to losten to the recording before I can be assisted.

When I asked about the additional cost I am going to incure until they can sort this out. I was told I can load additional time for my cost. Thus I am still paying for their error.

On top of this we have been struggling a lot with Vodacom signal whete I am stayimg for the last 2 months to such an extend that we go up to 3 day with no data connection and very bad signal.

I am going to cancel all my vodacom contract as the cancelation dates I will not do business with them any more.