Paying for Vodacom insurance that doesn't exist?

I am extremely disappointed and frustrated with Vodacom. I have been diligently paying for cellphone insurance through them every single month without fail. However, when I recently lodged a claim, I was told that there is no record of my insured device on their system.

Does this mean I’ve been paying for ghost insurance all along?

I spent the entire day at a Vodacom store trying to resolve the issue, only to be told to come back the next day. This is highly inconvenient and unfair. Now I must waste even more time and money on fuel because of Vodacom’s internal negligence.

As a customer, I expect better accountability and proper record keeping. How many other people are unknowingly paying for insurance that doesn't even exist in Vodacom’s system? This needs urgent attention and resolution.