PAYING FOR VODACOM FOR THEIR MISTAKE

Here I thought my problem is solved. Only to find out that Vodacom is not taking responsibility for the problem they created on my account. They added a 2 gig data bundle to my mobile account without my permission. I have been struggling for months to sort this out. Finally someone phone and promise me, which is on the rcording that the extra data will be cancelled and no longer be deducted from my account and the additional charges Vodacom took through their mistake will be reversed and paid back to me. All on the rcording and here some days later I receive a message that this was not a contract upgrade. It was supposed to be but they messed it all up and added data instead of the new contract. Now I get this message that the added data was not an contract upgrade so Vodacom is keeping MY MONEY THAT THEY DEDUCTED DUE TO THEIR INCOMPETANCE. THEY TELL ME THE MONEY DEDUCTED FROM MY ACCOUNT WILL BE RETURNED. NOW THEY TELL ME NOT SO. AMAZING, SO THEY CAN TAKE MY MONEY WITHOUT MY PERMISSION AND USE IT FOR THEIR ERRORS AND DECIDE TO DO WITH IT WHAT THEY WANT. AMAZING WHAT IS NEXT. THIS IS PURELY COMMUNISTIC. I HAVE BEEN PATIENT FOR MONTHS. THIS WAS NOT THE FIRST MISTAKE VODACOM MADE WITH MY ACCOUNTS THIS YEAR AND NOT THE FIRST TIME I HAD TO SPEND MY TIME TO TRY AND FIND SOMEONE TO FIX WHAT VODACOM MESSED UP.

I HONESTLY DO NOT UNDERSTAND THIS. I DO KNOW THAT OTHERS SHOULD KNOW ABOUT THIS. IF THIS IS HAPPENING TO ME IT MUST BE HAPPENING TO OTHERS. AND INDEED IT IS. I HAVE HAD MY MOM AND SOME OTHER PEOPLE COMPLAIN ABOUT THE SAME ISSUES.

WHAT IS GOING ON HERE???????

THE BEST PART IS YOU GET A MESSAGE TO RATE THE SERVICE. THE INSULT THIS MAKES ABSOLUTELY NO SENSE. DO THEY THINK WE ARE IDIOTS HOW DO YOU TREAT SOMEONE LIKE THIS.

LETS WAIT AND SEE IF THE ADDITIONAL DATA ADDED TO MY CONTRACT INSTEAD OF AN UPGRADE IS REMOVED BY JANUARY THIS PENDING FROM SEPTEMBER.