LE
Lyn E
1 reviews | Active since Nov 2017
11 Aug 2022, 09:53
Paying for unknown number
On 13 June I downgraded my son's phone. Expecting debit order to be lower. It wasn't. Called vodacom on 1 Aug spoke to zindile, to find out another number is linked to my account. Have no knowledge of this said number. Was told someone would get back to me regarding this. Today 11 Aug I finally phoned back as no one had called me. Spoke to Retabile. All messages on system were incorrect. Still paying for unknown number. She had no explanation. Tried to put me through to cancelations . They hung up.
What does one have to do to get answers from this company. So frustrated
Hope I finally hear something otherwise will go legal.
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Replies (2)
Vodacom's replyOfficial
11 Aug 2022, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2022, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Aug 2022, 16:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply15 Aug 2022, 16:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,