Paying for things I do not have / NO service

<p>I have experienced appaling service with Vodacom. I am currently paying for a handset I have never received. My husband has not had a cellphone for the last few months. According to Vodacom in Klerksdorp we have received a cellphone unit, but until this date nothing was received. We have lodged a dispute with head office and up until this date I have not so much as received a call. How is my husband suppose to drive so far for work everyday and also with no way too contact anyone should there be problem.</p>