PAYING FOR SUSPENDED SERVICES, WHAT A *******!!!

First off you have upgraded us to a wrong product and do not want to be held accountable giving us run arounds for when we call.

Today you hand us over on what arrears? how stupid does your system work by suspending services and still charge? how do i pay for services that are not active? thats utter ****ery. you either terminate the contract and compensate for the money paid (for inactive services) we are tired of your bullying services, it is disgusting and you know so well you can do better.