TR
TELANA R

1 reviews | Active since Dec 2014

08 Apr 2015, 15:43

PAYING FOR SOMETHING, VODACOM DONT EVEN KNOW WHAT

I have a very big concern regarding my Vodacom account. <br> I have been to a VodaShop today for an upgrade only to realize that, over and above my existing contract with cell number ***, Vodacom - BY THEMSELVES, added another contract to my existing account with number *** (14 March 2014) for which I am paying an amount of R129 per month (I NEVER CONSENTED TO SUCH CONTRACT) - this meaning that it has been over a year now that Vodacom is deducting an amount of R129 per month from MY BANK ACCOUNT without any PERMISSION from me as the account holder. I have been paying for \some device"(not even Vodacom can tell me what device) and 2Gigg of data whilst I don't even have same. This is absolutely ********** in that Vodacom pay themselfs from MY Bank Account each month for this device and data - once again which i don't even have.<br> <br> I urgently need feedback with regards to what is going to be done herein. <br> <br> Telana Roos (Jackson)<br> Cell ***<br> """

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Replies (1)
Vodacom
Vodacom's reply09 Apr 2015, 11:00
Official
Hello Telana Roos,

Thank you for making us aware of your complaint.

A consultant will make contact with you to assist.

Regards

Consumer Website Team