Paying for something that DOES NOT work!!!!

I have been experiencing severe signal issues for over two months now in a town called Vierfontein. This was never a problem before, but for the past two weeks, the connection has been dropping every 15 minutes without fail. It’s become impossible to work or even stay connected.

I have logged support tickets three times already, and none of the issues have been resolved. In fact, the tickets were closed without my consent, and I was told that it was because I didn’t answer my phone — which is exactly the issue! There is no signal here, and the internet is so unstable that I can barely make a call or stay connected long enough to send a message.

As I’m writing this, the connection has already dropped three times. This is affecting my work and has become an embarrassment in meetings where the signal constantly cuts out. I urge you to send a technician to come sit here for just one day to experience what we’re going through.

I’ve also spoken to multiple neighbours, and they are facing the exact same problem. If this issue cannot be resolved immediately, then I request that my contract be cancelled. I cannot be expected to pay for a service that is completely unusable.