Paying for something I do not have

In 2019 Vodacom installed "Fiber" at our house, we are paying for a 100 MBPS line. Only to find out that we do not have Fiber, we only have LTE.

Since September 2021 we've noticed problems with our line and we started logging calls. Nothing was done.

In the beginning of March 2022 we've learned that we DO NOT have Fiber, we have LTE. For two years we've been paying for Fiber - 100 MBPS line, but we have LTE. After a big fight, they said they will fix the line for us and they will install Fiber. They switched off our WiFi to install the Fiber, but no one came to do the installation. We have been without WiFi for more than a week now.

Everytime we phone, there is a new excuse to why they cannot do the installation. The latest excuse is that there are only one technician for the whole of North West.

Vodacom is busy *****ing our money, we are paying for something that we don't have. Vodacom need to reimburse us for the two years we've been paying for "Fiber".