AV
Alicia V
1 reviews | Active since Jun 2022
19 May 2023, 14:02
Paying for something I can’t use! Useless!
I have never in my life had so much trouble getting something done within a company. They are completely useless in helping sort out a problem that they created. I got a faulty rooter, waited months for it to be sent in and then had to wait a month to get a new one, now I have a rooter but they didn’t send me a battery so It doesn’t really help anyone!!! I so sick of this. When this contracts end I’m instantly moving!
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Replies (2)
Vodacom's replyOfficial
20 May 2023, 11:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 May 2023, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 May 2023, 11:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply30 May 2023, 11:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,