Paying For Someone Else's Ignorance Still!!!!!

Not impressed with the time frame and pace of how my problem is being handled. Since July 2015.<br> <br> Its already September 2015 and yet my matter is still not resolved.<br> <br> Spoke to Marvin Timm from Cape Town who said it will get sorted out. I awaited and had patience.<br> <br> Then spoke to Meloni and given a reference no : PC-OWE1-279ZV8<br> <br> Then spoke to Tlhakiso Pukne explained my matter for the millionth! time and then told me the reference doesn't work.<br> <br> Then spoke to Lihle Ncombela and was told to call Customer Care to assist in seeing where they will direct me to for help.<br> <br> Everything was understood and was said it will be sorted<br> Last month my account got debited with the correct figure and now..... <br> <br> This month I was billed with the amount of the matter i had an issue with!!<br> <br> <br> WHO DOES ONE SPEAK TO DIRECTLY. AS A CUSTOMER I AM FRUSTRATED OF SPEAKING TO SEVERAL DIFFERENT PEOPLE TO RE-EXPLAIN THE MATTER.... REALLY.<br> <br> Different people, from Different Branches and Departments with Different contact numbers.<br> <br> Can someone assist me from Johannesburg only and from one particular Department to resolve my matter.<br>