PAYING FOR SIGNAL WHEN THERE IS NO SIGNAL

<p>REF NUMBER 1- ********** 057133</p> <p>MY WIFE HAS RED ADVANTAGE PACKAGE –COST R1000 A MONTH. 3 MONTHS AGO WE HAD TROUBLE WITH CIGNAL IN OUR ALBERTON-SOUTHCREST AREA. THINKING IT WAS A TEMPORARY ISSUE WE LEFT IT. HAVING BEEN AWAY FOR MOST OF DECEMBER IT NEVER AFFECTED US MUCH. WE THEN REPORTED THE MATTER ON 6TH OF JAN 2017. IT HAS BEEN ESCALATED TO MANAGERS IN THE CALL CENTER THE LAST ONE BEEN NOMSA WHOM WE SPOKE TO ON THE 21ST OF JAN AT 11:20AM. SHE ASSURED SOMEONE WOULD MAKE CONTACT WITH MY WIFE ON MONDAY 23RD JAN. WE STILL WAITING. THE INCOMPETENCE IS SHOCKING FROM A CALL CENTRE AGENT RIGHT THROUGH TO THE “MANAGER”. YES I USE INVERTED COMMAS BECAUSE MANAGERS SHOULD BE ACCOUNTABLE AND THERE DEFINITELY SEEMS TO BE NONE ON YOURSIDE.</p> <p>I EXPECT A CALL WITHING THE NEXT 24 HOURS. WE CANNOT BE PAYING THAT KIND OF MONEY TO A SERVICE PROVIDER WHEN WE HAVE NO SERVICE AT HOME.</p> <p>WAITING FOR YOUR CALL !</p>