Paying for services not signed up for

<p>One of the phones on my Vodacom contract is used by my grand daughter. She used to have a Blackberry, with BIS. This changed when she upgraded in the beginning of January 2017, when she decided to have a smartphone. The upgrade was done at the Chatz Vodashop in Greenstone Mall and it was then requested to cancel the BIS. After the quotation was accepted in the sore I received SMS's on 7 January, 11 January,17 January, 19 January, 25 January, 1 February, 3 February and 10 February - all to advise that my quotation has been processed and if I want to contact Vodacom I must use a specific order number - strange thing though was the fact the every SMS had a different quotation and order number. I did phone Vodacom (082111) but they were not aware of the SMS's. I also did go back to the particular store but was told that the person who served us was not in on that particular day and as he was the only person to clarify the matter he was supposed to call me the next day - which obviously never happened. I have just discovered that I still pay for the Blackberry BIS and when I called in today was informed that it will NOW be stopped - something that should have happened more than two months ago. Thus this mean that I now have to pay for the incompetence of Vodashop staff???????????????????????????????????????????????????????????????????????</p>