Paying for services and not receiving
<p>I upgraded June 2016 to a u choose smart M package. Wich entitles 120minutes 300mb and 800sms"s. Now the problem is that i only receive 200mb on that contract. And i get a sms that states;Thank you - You have been allocated the Monthly BB10 BBM(200MB BBM). Your service has been extended until 01/02/2017. </p> <p>I am paying for n uchoose smart M nut do not receive the correct data that i am payong for. I have phoned many times but no one wants to resolve this problem!! Help!!</p>
The numer in question is ********** 602 just to be clear. I have 3 contracts on my name from vodacom
The numer in question is ********** 602 just to be clear. I have 3 contracts on my name from vodacom
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team