Paying For Service that is not received. Poor service!

Dear Vodacom Fibre Support, I am writing to formally express my extreme dissatisfaction with the handling of my fibre outage. My internet has been down for two days, and I am still not receiving clear information regarding the exact issue or when it will be resolved. The lack of communication and assistance from Vodacom has been very disappointing. I work from home and depend on a stable internet connection to perform my job. This outage has caused major disruption and inconvenience to my work and daily responsibilities. What is most concerning is that this is not the first time I have experienced recurring service issues with Vodacom Fibre. What I urgently require is for my internet service to be restored as soon as possible and for a technician to be dispatched urgently. A turnaround time of 24 to 48 hours for technical assistance is absolutely not acceptable given the severity and duration of the outage. At this point, I am extremely unhappy with the level of service being provided and am seriously reconsidering continuing with Vodacom as my ISP. I request urgent escalation of this matter and immediate feedback on: The exact cause of the outage When my service will be restored The earliest possible technician dispatch time To add, the following agents disconnected my calls without providing any assistance. This level of service is highly unprofessional and has added to my frustration regarding this matter. I would like a formal report on how this incident will be addressed internally, including what corrective measures will be implemented to ensure this does not happen again in future. Mpho Nake Andile Kelebogile Baloi I trust this matter will receive immediate attention.