Paying for service that I am not getting

<p>Vodacom are given poor service for more than a month and has still not fixed the signal problem.</p> <p>I have been struggling with Vodacom from before New Year to sort out signal trouble in the area where I live. Days before new year I went to a local Vodacom branch they told me as the Wi-Fi router was not purchases in store they are unable to assist, but the device also work correctly in store as all my internet settings worked even my whatups came through. I called the call center on the 4th of January 2017 after a 22mins call I was told that I have to take the device in to our local branch, I again took the device to our other local branch the next day, they said I had to send the device away as it did not work in the store either. I opted not to send it away. I went to work with the device and everything worked fine it connected and all internet functions and apps work perfectly. I then called the call center again after a 14min call I was told that they will send someone to test the signal. On the 10th no one has come to test the signal and I called again another 17min call, just to be told that the call has been logged and someone will come out. I called to complain on the following dates and every time I was told that someone will either contact me or come out, 13th 13min call, 19th 12min call, 24th 10min call, 28th 24min call and the 31th 39min call. On the 23 of January I was called by a technician that wanted to come and test the signal, I drove home he came, tested, told me he will contact me before end of business, I am still waiting for his call. On the on the 24th after I already called and demanded to speak to someone that can help me a person called Dylan called me and told me he will check into the case and come back before end of business again still waiting on the 30th another person called and asked if I am still having the problems, I told him yes half an hour later I got an sms stating that the call logged on the 28th has been closed. I have done everything that the operators has asked me to do but I still have the problem of being able to connect to the Wi-Fi router but nothing not my playstore, internet, whatups, Facebook nor anything else that use internet are working. I have checked the sim card and the device. According to the guy that came to my house we have a slow pickup. Last night’s call lasted 39min I was told by the first operator that he are putting me through to the back office I was put through to another operator she told me that she will call a supervisors as I asked to speak to one she kept me on hold came back told me he is on his way put me back on hold for 10min before coming back stating they are in a meeting, she took my number and told me he will call me, again I am still waiting. She also told me when I told her that I will be going to hello peter that she think that it will not come to that!! I have to pay my bill for the router monthly as wel as the addisional data cost that I have to run-up on my phone to be able to do my business at home.</p>