Paying for service that half the time does not work

Item: Vodacom
Rating: 1
Author: Vanessa G

Router issue reported on die 28th of Jan 2025 Issues long before that No communication from Vodacom on resolving we keep having to follow up. Just spent another half hour to be told it will be esculated. But wait if you do not pay the wifi that is not working your phone line is cut off.

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Vodacom's replyOfficial

07 Mar 2025, 08:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply07 Mar 2025, 08:10

Official