Paying for service not received

No stars for them ,for 3 months my phone is cut of for 3 months i try to sort it out i have proof of payment but NO ONE in vodacom knows what they are doing. not one person can help me , now they give my husban over to HP lawyers and still after i email them i have no feed back ,still i cant use my phone ,our name was good but vodacom but a mark on our credit ...i have spoke to a lot of people at vodacom emails even went in to the voda shop but still NOT ONE PERSON can tell me how to sort this out NOT ONE!!!!!