Paying for Service not received

This is one of the ref: number I received. INCON***

It has been a year since I have started to complain about not connecting to the network on number ***, I am paying for a service not received from Vodacom when I requested a credit or cancellation of the service I was told that they would credit me. To date nothing has happened. I phone in weekly and I am now told they will not give me a credit. I am not receiving the service promised by Vodacom who in the right mind will pay for a service not received. My contact number is ***.

Kind regards

Teri-Anne Bridger