JM
Jake M

1 reviews | Active since Nov 2017

15 Nov 2017, 10:57

Paying for service never used.

I have recently got aware that I have been paying for the Blackberry internet service for more than three years. I have been debited about R51.00 for three years and when I want my money back they say I should have phone them to cancel the services of which I was not informed when I took the contract three years ago.

The contract for blackberry has expired two years ago and I was not told to cancel the BIS.

The last time I log a query the Vodacom consultant was very rude with me and he said its my own problem that I did not phone to cancel the service.

0
Replies (2)
Vodacom
Vodacom's reply15 Nov 2017, 12:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Nov 2017, 07:33
Official

Dear Jake

Please be advised feedback has been provided to you via email.

Regards,

RJ