Paying for poor service I can't even use

Vodacom, at what point does poor service become complete disregard for a paying customer? Refer to my initial complaint 12 March 2026

I have been trying for MONTHS to get my account corrected. I have sent email after email, received promises that the matter was being worked on and that a permanent solution would be found — and now I am simply being ghosted.

To make matters worse, my data SIM has now been BLOCKED despite me making payment.

So let me understand this: Vodacom can continue billing me every month, take my money, allocate data to my account — but then block the SIM so that I cannot actually use the service I am paying for?

This weekend we experienced an unexpected electricity disruption and desperately needed the mobile data that I PAY FOR. That is precisely one of the reasons I maintain a data contract. Instead, because my SIM remains blocked while my account issue drags on unresolved, my family could not make use of the Vodacom data allocated to us when we actually needed it.

The most frustrating part is that this isn't a new complaint. Vodacom has already acknowledged problems with my account, corrections and credits have previously had to be made, and I have repeatedly followed up asking for the matter to be permanently resolved.

Yet here we are again.

Emails get ignored. Promises don't become solutions. The account remains problematic. The SIM is blocked. And Vodacom continues expecting payment.

I have been a Vodacom customer since 2008. After nearly two decades, I genuinely cannot understand how customer service can deteriorate to the point where a longstanding customer has to publicly complain simply to get someone to respond.

I am no longer asking for another apology or another “we are looking into it.”

UNBLOCK MY SIM. FIX MY CONTRACT AND ACCOUNT. CONFIRM THE CORRECT BILLING. AND ADDRESS THE SERVICE I HAVE PAID FOR BUT HAVE BEEN UNABLE TO USE. OR JUST CANCEL THE DAMN CONTRACT!!!

“Further Together” is a great slogan.

Unfortunately, my experience has been months of running around in circles alone.