PAYING FOR NOTHING

I ordered a cellphone online last week Tuesday. On Wednesday afternoon I already had the cellphone in my possession and I was amazed at the speed and good service overall. Only to realize when I open the package that I was given a wrong simcard that does not fit into my new device. I called after sales and I was promised a new sim within 5 days (totally unfair as it was not my fault), I assumed they were over promising and would deliver by Friday. When I realized it was not happening, I called the call centre and spoke to professionals (agent and team leader). They said Monday I will get my simcard. Monday afternoon I get a call from the courier to say they are at my house?? That was never my delivery address and I told the driver. I have had to call the courier company and VODACOM (25 minutes on the call) to sort out the delivery mess. I am sure it will take another 5 days, but guess what MY ACCOUNT HAS BEEN DEBITED!!!! why am I paying for an empty device that is not working and I cannot do anything to it and do not enjoy the service...as I wait for my simcard to be delivered after 5 days no doubt. UNHAPPY CUSTOMER